Managed Service Provider

Welcome to SHIERTECH's MSP Solutions, where we redefine Information Technology (IT) through our comprehensive Managed Services. By outsourcing specific IT functions and responsibilities to our expert team, we aim to boost operational efficiency, cut costs, and guarantee peak performance of your IT systems. At SHIERTECH, our Managed Services offerings are tailored to meet diverse needs, and here are some common components we offer to elevate your IT experience:

Network & Infrastructure Management

Monitoring: Continuous monitoring of network infrastructure for performance and security. 

Maintenance: Regular maintenance of hardware and network components to ensure optimal functionality. 

End-User Support

Help Desk Services: Providing a central point of contact for end-users to report issues and seek assistance. 

Remote Support: Resolving technical issues remotely to minimize downtime. 

Security Services

Antivirus and Malware Protection: Implementing and managing security solutions to protect against cyber threats. 

Firewall Management: Configuring and monitoring firewalls to safeguard the network. 

Data Backup and Recovery

Regular Backups: Performing scheduled backups of critical data. 

Disaster Recovery Planning: Developing and testing plans for recovering data in the event of a disaster

Cloud Services Management

Cloud Infrastructure Management: Overseeing and optimizing cloud resources for performance and cost efficiency. 

Cloud Security: Ensuring the security of data and applications hosted in the cloud. 

Application Management

Patch Management: Applying updates and patches to software and applications to address vulnerabilities. 

Application Performance Monitoring: Monitoring and optimizing the performance of critical applications. 

Vendor Management

Coordination with Vendors: Managing relationships with third-party vendors to resolve issues and optimize services. 

License Management: Tracking software licenses to ensure compliance. 

IT Asset Management

Inventory Management: Tracking and managing IT assets to optimize resource allocation. 

Asset Lifecycle Management: Planning for the procurement, deployment, and retirement of IT assets. 

Remote Monitoring & Management

Proactive Issue Detection: Using RMM tools to identify and address potential issues before they impact operations. 

Automation: Automating routine tasks and processes to improve efficiency. 

Compliance and Reporting

Compliance Monitoring: Ensuring that IT systems adhere to industry regulations and standards. 

Reporting: Providing regular reports on system performance, security, and compliance. 

Business Continuity Planning

Planning and Testing: Developing plans for business continuity and regularly testing them to ensure effectiveness. 

Service Level Agreements (SLAs)

Performance Metrics: Defining and adhering to SLAs to ensure that services meet agreed-upon performance standards. 

Response and Resolution Times: Specifying the expected response and resolution times for different types of issues. 

24/7 Monitoring and Support

Continuous Monitoring: Offering around-the-clock monitoring and support to address issues promptly. 

Emergency Response: Providing rapid response to critical incidents. 

Identity and Access Management

Identity Management: Efficiently handles user accounts, from creation to removal, ensuring secure and authorized access to systems and data.

Access Management: Enhances security through Privileged Access Management (PAM), monitoring and managing privileged accounts to safeguard critical systems and data.

Employee Lifecycle Management

Efficient Onboarding and Offboarding:  Streamlines the onboarding process for new employees, ensuring quick and secure access to necessary systems and resources.

Continuous Access Management: Manages employee access throughout their lifecycle, adjusting permissions as roles evolve or change.